Live sports008 Help Center — We have answers to all your questions

Account Issues & Solutions

Opening and managing an account on live sports008 is straightforward. That said, a few common issues do come up from time to time — most of which you can resolve on your own.

What to do if you forget your password?

On the login page, click "Forgot Password." Enter your registered mobile number to receive an OTP. Use it to set a new password. The entire process takes under 3 minutes. Your new password should be at least 8 characters and ideally include a mix of numbers and special characters.

What if your account gets locked?

Entering the wrong password multiple times may temporarily lock your account for security reasons. If this happens, wait 30 minutes and try again. If the issue persists, contact us via live chat — your account will be unlocked after identity verification.

Can I create multiple accounts?

No. Per live sports008 policy, each user may only hold one account. Attempting to create multiple accounts using the same mobile number or ID document may result in all accounts being suspended. If you have trouble accessing an existing account, contact support for recovery assistance.

Why is KYC verification required?

KYC, or Know Your Customer, is the process used to verify your identity. Simply upload a photo of your National ID or passport to complete it. Without KYC, large withdrawals may be delayed — so it's best to get it done right after opening your account.

How to Make a Deposit

Adding funds to live sports008 is quick and easy. We currently accept bikiash, Nagad, Rocket, and direct bank transfers.

How do I deposit via bKash?

Go to the Wallet section and click the "Deposit" button. Select bKash as your payment method. Send the amount to the designated live sports008 bKash number. Copy the transaction ID and enter it in the provided field. Your balance is typically updated within 5 to 10 minutes.

Deposit not showing up — what should I do?

If it takes more than 15 minutes, contact support with your transaction ID. Most delays are caused by an incorrect transaction ID or a busy server. Keeping a screenshot of your transaction helps resolve issues faster.

What are the minimum and maximum deposit limits?

The minimum deposit is ৳200. Maximum limits vary depending on your payment method and account level. Completing KYC verification unlocks higher limits. Contact us via Live Chat for more details.

Withdrawal Process & Common Questions

Withdrawing your winnings from live sports008 is straightforward, but a few rules apply.

How fast are withdrawals processed?

Withdrawal requests are typically processed within 15 to 30 minutes. During peak hours or late at night, it may take 1 to 2 hours. Bank transfers can take up to 1 business day.

What should you do if your withdrawal is stuck?

First, check whether your KYC is complete and whether the bonus wagering requirements have been met — these are the most common reasons withdrawals get held up. If the issue remains, contact support with your transaction number.

What is the minimum withdrawal amount?

The minimum withdrawal is ৳500. Withdrawing from a bonus balance requires meeting specific wagering conditions. Your main balance can be withdrawn at any time.

Important Betting Information

Knowing a few things before placing a bet on live sports008 will make for a much better experience.

What happens if a bet is cancelled?

If a match is cancelled or postponed, the stake for that bet is generally refunded. In an accumulator, if one selection is void, it is removed and the remaining selections are settled as usual.

Are there any breaks in Live Betting?

During live betting, short pauses are common — especially after a wicket or a goal. This is normal. Betting resumes once live sports008 has re-confirmed the odds.

How does the Cash Out feature work?

Cash Out lets you withdraw part or all of your stake from a bet while the match is still in play. This feature is available on selected matches at live sports008. When the Cash Out option appears on your bet slip, simply click it.

How to Keep Your Account Secure

Live sports008 uses the latest technology to keep your account secure. That said, there are a few precautions every user should follow.

What makes a strong password?

Create a password with at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters (!@#$). Avoid using your date of birth or phone number as a password. Changing your password every 3 months is a good practice.

What should I do if I notice suspicious activity?

If you suspect someone else has accessed your account, change your password immediately and notify live sports008 support. We will promptly review your account and take the necessary steps to secure it.

Watch Out for Phishing

Live sports008 will never ask for your password or banking details via email or SMS. If you receive such a message, it may be a phishing attempt. Report it to support immediately.